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Shipping

IMPORTANT INFORMATION: CHRISTMAS AND NEW YEAR 2015/16

Please note that deliveries during the Christmas period can take longer than normal due to the volume of orders. We will not be shipping any goods on the following days:

Christmas Eve, Christmas Day, Boxing Day, 27 December 2015, 28 December 2015 (Bank Holiday)

We will ship goods on 29 and 30 December 2015

We will not be shipping goods on:

New Year’s Eve, New Year’s Day, 2 January 2016, 3 January 2016

We will be back to normal 4 January 2016

Unless requested otherwise on the order we receive, all goods will be shipped out by Royal Mail first class post.

Free Shipping is a special short term offer. This offer can be withdrawn or amended at any at any time at our discretion. All goods shipped via free shipping will be by Royal Mail second class post; this may be upgraded to other forms of shipping at our discretion.

Free shipping applies to goods ordered directly from the Cybercig web site. Goods ordered from our web site via partner web sites using special discount codes do not qualify for free shipping. Free shipping applies to the United Kingdom and Northern Ireland only. All other shipping destinations do not qualify for free shipping, this includes: European, World or Southern Ireland.

Royal Mail does not make delivery or collections on Sundays or Bank Holidays.

We try our best to ship out goods on the date that the order is placed* providing that the order is received by us before 1PM on the date of the order; this applies from Monday to Friday excluding Bank holiday Fridays, Sundays and Bank Holidays. (*This is not guaranteed unless the guaranteed next day delivery service option is requested further restrictions apply please see below).

For Interlink orders we will try our best to ship the order on the date the order is placed but in exceptional circumstance this may not always be possible. In these cases the goods will be shipped as soon as possible.

Exceptional Circumstance may be: Interlink fail to collect the goods for operational reasons. High order volumes received by us which does not allow sufficient time to process the day’s orders. late placement of order by Customer.

The term; Next day delivery means: The next day after the goods were shipped by us, not the next day after the order was placed.

For Saturday posting all orders must be received by us before 9am on Saturday mornings. (All orders received by us on Bank holiday weekends will be posted out on the following Tuesday) All orders placed after 9am on Saturday mornings and all day Sunday will be posted out on the following Monday by 4.30PM(not guaranteed unless the guaranteed next day delivery service option is requested) and not including Bank Holidays

First class post

Royal Mail first class post can take between 1 to 3 days delivery time. Please also allow additional delivery time for Sundays and Bank Holidays. Claims for lost post or undelivered post cannot be made for at least 8 days after the item was supposed to be delivered (Royal Mail rules).To make a claim for undelivered post Royal Mail require a letter from the intended recipient to confirm that the goods have not been received by the recipient. Without this letter no claims can be made.

First class post signed for

Royal Mail “first class signed for” can take between 1 to 3 days delivery time. Please also allow additional delivery time for Sundays and Bank Holidays. The intended recipient or a nominated person who is authorised to sign for the goods must be present at the address the goods are to be delivered to. Claims for lost post or undelivered post cannot be made for at least 8 days after the item was supposed to be delivered (Royal Mail rules).To make a claim for undelivered post Royal Mail require a letter from the intended recipient to confirm that the goods have not been received by the recipient. Without this letter no claims can be made.

Next day delivery guaranteed (not including Saturdays or Bank Holidays)

For the next day delivery guaranteed service (Not including Saturdays or Bank Holidays) all orders must be received by us by 1PM on the date of the order. This service applies to orders received by us Monday to Thursday. (For Friday postings see next day delivery guaranteed including Saturdays below). The intended recipient or a nominated person who is authorised to sign for the goods must be present at the address the goods are to be delivered to.

All next day delivery guaranteed orders received by us after 1PM on the date of the order (regardless that the Next day delivery guaranteed service is selected) will be posted out the next day after the date on the order by 4.30PM. Claims for lost or undelivered post cannot be made for at least 8 days after the item was supposed to be delivered (Royal Mail rules).To make a claim for undelivered post Royal Mail require a letter from the intended recipient to confirm that the goods have not been received by the recipient. Without this letter no claims can be made.

Next day delivery guaranteed (not including Saturdays) is only available from Monday to Thursday and excludes all Bank holidays and Bank Holiday weekends.

Next day delivery guaranteed including Saturdays (this service is not available if Friday or Saturday is a Bank Holiday)

For the next day delivery guaranteed service including Saturdays. All orders for this service must be received by us by us no later than 1PM on the date of the order.

To qualify for the next day delivery service guaranteed including Saturdays all orders must be received by us by the preceding Friday by 1PM (not including Bank Holiday Fridays).

The intended recipient or a nominated person who is authorised to sign for the goods must be present at the address the goods are to be delivered to.

All next day delivery guaranteed orders received by us after 1PM on the date of the order (regardless that the Next day delivery guaranteed service is selected) will be posted out the next day after the date on the order by 4.30PM. Claims for lost or undelivered post cannot be made for at least 8 days after the item was supposed to be delivered (Royal Mail rules).To make a claim for undelivered post Royal Mail require a letter from the intended recipient to confirm that the goods have not been received by the recipient. Without this letter no claims can be made.

 

Undelivered goods or goods lost in transit.

Providing that we (E Smoking Products Ltd) can provide you (the customer) with a proof of postage receipt or tracking information which confirms that the goods were shipped by us (E Smoking Products Ltd) to the address provided by you (the customer) we will not issue any refunds or replace the missing goods free of charge for any undelivered goods or goods lost in transit . All claims for undelivered goods or goods lost in transit must be made by you to the shipping company .We will assist you with your claim by providing  proof of postage, the shipping company details, conformation invoice and written confirmation that the goods were shipped to the address provided.  It is your responsibility to make any claim for undelivered or goods lost in transit to the shipping company. If we cannot provide proof of postage or if the goods were not shipped to the address provided by you, we will replace/reship the goods free of charge or at our discretion: issue a full refund for the goods and postal fee if applicable.

Wholesale customers only

All wholesale goods will be shipped by Carrier at rates shown on our wholesale web site.

Our nominated carriers are Royal Mail or Interlink Express.

Please see our postage prices below. Please note, these are used only as a guide.

 

    First class standard post

    First class signed for

    First class special next day delivery by 1pm not including Saturdays

    First class special next day delivery by 1pm including Saturdays

 

Weight band 1 to 100 grams

 

    1.50

    2.60

    6.90

    11.00

 

Weight band 101 to 250 grams

 

    1.80

    2.90

    7.50

    11.95

 

Weight band 251 to 500 grams

    2.20

    3.30

    7.50

    11.95

We accept: Cards accepted

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